Curt & Jerry Sewer Service

“Did thorough work. It was more than expected. They know their business well. Also, after they finished, the work area around my clean out was pretty clean.”

“They didn't show for 2 days straight after calling and stating they were on their way. On the third day they showed up without calling so no one was home, but the bill showed up in a timely manner :-)”

“They came out to unclog a main drain. They were not successful because their cable wasn't long enough. They rescheduled to come out with a bigger machine. But they didn't show and didn't call. When I called, Denice said they were on another job but would come out after that. When they still hadn't come out I called in one more time. That's when Denice told me they wouldn't be able to come that day at all. But no one had bother to let me know until I called. She said they could schedule for the following week. Instead I went with another company that could come out on Saturday. But that company only had a 100 ft cable and that wasn't long enough. So I tried one more time with Curt and Jerry because they confirmed they had a longer cable. I scheduled it for today but told Denice several times that it couldn't be between 2:15 and 3:15 when I had another commitment. That's exactly when service person called to notify that he was on his way. When I told him I couldn't make it then, he asked if my tenant could. I told him I would check and call back. It took all of two minutes to learn that in fact my tenant was home and could meet them. But by the time I called back serviceman said he was already on his way to another job and couldn't do it, but said he'd come over afterwards which should be some time around 3 pm. I called at 3:30, Denice couldn't tell me when they would be over but assured me I was next and they would be over today. I asked if she could check with them to make sure they could make it. She said she couldn't bother them. They never came. When I tried calling around 4:30 - office was already closed. Denice never called to let me know they wouldn't be coming over. Pretty lousy customer service. I'm disappointed because I had used Curt and Jerry before and they did good work. But this was repeatedly poor customer service.”

“About a year ago, my home had issues with tree roots in our pipes. I had been quoted by another company that our repair would likely run about $13,000 and we would be without water for a week. I wanted to get a second opinion, and am SO GLAD that I called Curt and Jerry's for that opinion. They were so professional, direct, and honest. I spoke first with a woman, who asked specific questions related to my issue and was up-front about the potential limitations of their service, should my problem be larger than what their company specialized in. She was kind, communicative, and quoted me an accurate timeframe. She explained the way their service differed from others, and explained how they would help resolve me issue. When the plumbers/technicians/folks arrived, they were quick, professional, and knowledgeable. My drainage issue was resolved for a Fraction of the cost I had originally been quoted. and so much more expediently than if I had gone with another company. *I will mention that the folks who came to home weren't particularly 'friendly', but were certainly professional. The only reason I mention that is so that anyone who may use this company wouldn't be put off, or doubt their abilities. It by no means bothered me; being charming doesn't mean one is a more honest or competent tradesperson.* I would absolutely recommend this company to anyone. My issue took place nearly a year ago, and I just felt compelled to contribute to their positive ratings.”

“Called 5 March for an appointment for today - mid-morning. The person on the phone would not confirm that they cleaned out vent pipes which seem to be the problem. The tech has not shown, nor has anyone called to confirm a late arrival. I won't use this company again.”