A1 Septic Service

“Our 2-year old septic system had a pump failure in December 2024. We called out A1 Septic Service, and after nearly 2-weeks and $4,000 in work to replace the pump, we started having GFI issues. It turns out that the alarm wire going in to the tank was cut. A1 says they will not cover the repair as they cannot be sure that they're the one who cut the wire. However, the alarm was working prior to their service, we never had a GFI issue prior to their service, they cut the old pump cords going into the tank, and no one has been in the tank since. I guess what they're proposing is that some random trespasser dug up our yard, opened the tank, randomly decided to cut that cord (leaving all the other cords in tact) and then covered everything back up. While I do not have video coverage of their tech cutting the cord on the installation date- they're the only company who has ever been in our septic system. Lesson learned- video before, during and after your service, or better, choose a company who will stand behind their work. UPDATE 2/24/25 after owners reply: - correction $3100 see photo for charges - I called to request the owner of A1 to remove our phone number and residential address for privacy concerns, and the general manager (Freddie) refused- stating "this is how we handle reviews" which I can only assume means to extort people by exposing their personal contact information in hopes they will remove the review. (update, since you've posted our number, anyone who would like to review the full video or discuss our interaction with A1 is welcome to call us.) - when we placed the call for pump trouble we explained the GFI was tripping, the phone rep did not say there would be a service charge, nor did she say they had no openings and they "had to squeeze us in. She politely said they would be out tomorrow between 12-5. - the phone call Monday AM was not in relation to waiving any service call charges, it was to see if they would take responsibility for cutting the wrong wire. After we were told they were not going to fix the alarm they offered to waive the service charge that we were not aware even existed. To us this was a warranty call. - the owners reply "if we had cut the cord... then the pump would not have worked perfectly for two months." - they cut the alarm cord, and it would only trip the GFI randomly when that wire would get wet. It happened 5-6 times over the last two months and through process of elimination we figured out which devices were tripping the GFI. - at the close of the phone call Freddie informed me that since we left them a negative google review, he said he's now going to charge us $275 for the 20 minute visit to our home. Fortunately, I have a video and audio of the entire interaction from the tech who visited on 2/22/25. Within 10 seconds of opening the tank lid he saw the problem. Google only allows 29 second videos- so there are 3 of this interaction- 2:49:19 "So I found your problem". "There's no alarm wire coming into your tank" 2:49:29 "I didn't notice that before" (this was the tech who gave us the quote, since he noticed in 15 seconds this time he and the other tech would surely have noticed this "cut wire") 2:49:39 "you have your old wires from your old pump". (these were cut by the install tech Joe who did the pump install) 2:49:44 "you can see that wire is cut, i don't know if that was something Joe did". (We didn't have GFI issues before Joe's install and Joe cut the other wires to the old pump... no one else was in our tank but Joe.) 2:49:57 "the moisture is getting on the end of that wire there, and its tripping the GFI". (to the A1 Septic owner who ask why the pump has worked... it works until the alarm wire gets wet and trips the GFI." 2:50:18 "I don't recall anything about the the alarm"”

“I called this company on Friday, the 31st, to request septic tank cleaning service. The technicians arrived while I was not home, and my wife contacted me by phone. I asked them to also check a leak in another tank, and they agreed. When I asked for the total price, including the main septic tank cleaning service, they told me it would be $1,575, which I approved. However, when I returned home, I found that the septic tank had not been cleaned. I contacted customer service to request clarification and to speak with a manager, but no one has returned my call. The secretary, Jessica, showed a poor attitude and was unprofessional. It’s disappointing to receive this kind of service, especially from a company that should value professionalism and customer satisfaction. I hope management reviews this case and improves the way they handle their clients.”

“I recently had my septic tank serviced by A1 after using them a couple of years ago. Ran into some mechanical problem in the process which unfortunately resulted in needing further assistance. The next day, the retired owner, Dave and his son returned to personally address my problem. He took the time to explain what happened and why as they proceeded to resolve the problem to my complete satisfaction. I will certainly use their service again and recommend them for owning the issue and quickly resolving it. Louis Carrion”

“I was quite pleased with the services of A1 Septic. We have used them for 10 years. The response to my e-mail service inquiry was prompt and we received same day service by an experienced and courteous driver who went out of his way to avoid any property, lawn, or shrub damage. In addition, he took additional time to verify that the entire system was draining well and there were no identifiable clogs or backups in the system.”

“First time customer and will never use this company again. Mind you I’ve done septic pumps with other companies and definitely done better work in the past. A1 septic set my schedule from 12-5 pm they get there early, by 10 am. Had to rush out of work. I make the payment through the phone and when I get home, the tech is gone. Left the hole without filling back up with sand and left fecal matter on the lid to the septic. Him having a vacuum still left crap on my lid. You pay good money to get in return bad service.”