Koberlein, A Wind River Company

“On the surface, Koberlein (or Wind River or whatever) seems like a good company - but in reality, they have all these different departments that don't communicate with each other, and we ended up spending several hundred dollars over what we should have. Their billing and service system are incredibly confusing. All of this money could have gone to actual good work that would have resulted in a fixed system. Additionally, they told us we had a 1000 gallon tank, which it turns out, we did not. On the phone, when asking about what to do, the representative did not give us options or explain what the problem could be - just scheduled another pumping. When we had it pumped the first time, they sent a camera down and did not explain anything about what they found. They did not explain anything about work they did to our plumbing, just that it 'had to occur.' Well, turns out I had another professional come and say their work was incorrect. They also don't know how to properly process customers or their needs. Go with a smaller septic and drainage company to suit your needs.”

“This company used to be Koberlein in Lords Valley, PA. They WERE a reputable company for many years. Wind River Environmental totally ruined their reputation. First they didn't honor their cost on my septic cleanout, but the worst thing about them is they never return phone calls, and they just don't care. Their driver (Austin) drove very fast into my driveway and ripped out my camera cables on the house. He told me someone would call me to discuss. It cost me over $700 to get this repaired. Not one return phone call and I called them over 4 times and sent them emails. I will NEVER use this company EVER again. BEWARE!”

“I had my septic pumped and as the driver left, he went off my driveway. This resulted in a large piece of asphalt being broken off. I have called multiple times and nothing has been done to remedy the damage. I value integrity above all else. I will no longer be a customer in the future. It is a shame, because they used to be a great business. I will definitely spread the word to everyone I know to avoid them at all costs! Update. Still no resolution.”

“Koberlein has provided excellent service to me. They are easy to reach by phone, no delays in getting appointments, service people are prompt, professional, knowledgeable and personable and rates are reasonable. No complaints and high praise!”

“Needed my septic tank pumped. Met Sam who was very professional and knowledgeable. He told me what I needed to do to get my septic tank to work more efficiently. I highly recommend this company and Sam!”