Mountain well and septic

“James was a remarkable service person. He assessed a problem and was very honest about the plan to fix it, cost etc.. We appreciate your kindness and customer service ! This company was wonderful to deal with and sent someone promptly on Thanksgiving week! Also their rates are the most reasonable around! Thank you again, so much ! Definitely 5 stars!!! The Parmenters”

“This company has been consistently excellent in terms of customer service as well as prompt service. The guys that came out were friendly and knowledgeable. My septic pump went out and they came out to inspect everything on a Friday and Monday morning at 8 a.m. I received a text with estimate. By 1:30 that same day I was up and running. They came highly recommended to me and I highly recommend them to you for any of your septic worries.”

“We called fairly late in the evening needing to schedule services for the next day. We hadn't realized they were located further away from us than we thought. They offered to come out that night for a reasonable fee. We told them we would just schedule for the next day. Can't say enough good things! He showed up early, got right to work, and took the time to make sure he did a thorough job as possible. He spoke to me after about the condition of our tank and was on his way. He was super kind and efficient and drove a good bit to help us out. Other providers closer to us wouldn't even return a call. Really appreciate this guy's hard work and positive attitude!”

“I called Mountain Septic, they came out the next afternoon. The person on phone very nice and helpful. The worker came out and was even earlier than expected. Very nice guy, did a great job pumping our septic tank system. I would highly recommend this company to anyone.”

“It has taken me a while to write this review because i don’t like leaving bad reviews for local businesses. These guys replaced the full septic system in a home right before I purchased it in 2024. They left the back yard completely torn up and in really bad shape, not level at all and would be impossible to seed a lawn or mow over later on etc. The place where the tanks were installed also sunk over 1 foot and made a huge hole right next to my home which was a concern to me with drainage and water pooling near my foundation. When I called them about this they just said “it’s up to code” and wouldn’t even listen to me. After that they never answered when I called them. Then once we moved in the septic started having issues. They never pressurized the system so I had to call out a company to do that for me when the septic alarm was going off. That company discovered that the septic tank covers were barely screwed on (very dangerous) and they couldn’t figure out why the system wasn’t pressurized for me it’s just an incomplete job. The business I worked with to fix these careless problems said that mountain well and septic are notorious for doing things like this. I hope that this isn’t true and I just had a weird one-off experience. But it felt right to put this review here to prevent anyone else from having the same issues.”