Wind River Environmental of Durham, NC

“This company is extremely difficult to deal with. I've been with this company for roughly 4 years, and their customer service is just absolutely atrocious. They always cut you off, get extremely defensive, and never try to hear us out to resolve the problems. They'll really try to test your patience. They never show up when they're supposed to & they don't ever call, text, or email you in advance to notify you of when they're coming. Even if you ask them for their assurance. They constantly post-pone the service dates. From our personal experience, it's gotten so bad to the point where our grease trap was so backed up it affected our plumbing because they never came to service us on time. At another time, their technicians didn't clean our grease traps properly it heavily affected our plumbing where our sinks and floor drains would get backed up & flood; it was an ongoing issue for a couple of months. It wasn't until we asked a friend who was a contractor to help us look into it they we saw that they never properly cleaned the inner layer of our grease trap. When we reached out for them to address it, they again got defensive & neglected to own up to the issue. I mean, isn't it your job to know what kind of trap you're cleaning to ensure it gets cleaned properly. Our service calls aren't for personal use - we use them for both of our cafes. For any individuals looking into this company, take this as a warning call. I also know for a fact that when I had searched this company originally, they had more than 2 reviews. Stay away from this company they're absolutely terrible & not worth your time or money”

“Alex came in and was very professional, and even offered to reschedule our service. He even apologized for the inconvenience, he came in and cleaned out our grease traps with minimal effort and was very cleanly with his work. I recommend this service for their professionalism and work ethic.”

“William Thomas and Charlie Wooten did an awesome job cleaning the tanks at the Durham facility.”